Not sure where to turn?
211 is a free, confidential, 24 hour, 7 day a week, 365 days a year information and referral helpline connecting individuals and families to available health and human services.
211 is the number to call when you don’t know who to call in times of crisis or everyday need. By talking a situation through with a trained specialist, you may find the help you never knew existed.
Kane County residents can connect to a wide range of services by phone or text, and a LIVE specialist will guide them to the help they need regardless of the time of day or the language they speak. Help is available in over 150 languages. Just ask!
211 provides access to critical services:
• Shelter and rent assistance
• Legal, immigration and public safety
• Supplemental food programs
• Utility assistance
• Addiction support and rehabilitation
• Crisis counseling
• Employment and education support
• Healthcare and mental health
• Financial support
• Transportation
• Disaster
• Services specific to Senior Citizens or persons with disabilities
….and much more!
The numbers are in for 211 calls throughout the 2023 year:
Illinois 211 call centers fielded over 50,000 calls, with the largest numbers of assistance calls coming for housing & shelter (36%), Utilities (15%), mental health & addiction (12%), and employment & income (8%).
Kane 211 in our county responded to over 5,400 calls in those same four areas with a similar breakdown.
Batavia consistently has the 4th largest call volume in Kane County. For the entirety of 2023, approximately 36% of calls were for assistance with housing/shelter followed by approximately 9% in each of the following categories: mental health/addictions, employment/income, and transportation.
See below for examples of what 211 does for callers!
*Source: 2-1-1 Counts website: https://uwaypath.211counts.org/
HOW CAN WE HELP YOU?
By Phone: Simply dial 211 or call 888-865-9903
By Text: Text your zip code to 898-211
Online: Access the 211 database here: https://www.navigateresources.net/path/